Your chosen goods are carefully delivered using one of a number of well known and respected carriers. The carrier chosen depends on the physical length of your order.
Most items will require a signature for proof of delivery.
Please make sure someone is at the delivery address when the items are due otherwise the goods will be taken back to the carriers depot. Unfortunately we cannot determine what time the delivery will be. It could be any time between 9am and 5pm.
Generally orders for stock items will be delivered within 5 working days.
Sometimes an item may be out of stock and delivery times will be longer. We will contact you if this is the case.
Orders for non-stock items are indicated where the estimated delivery is longer than 5 working days.
The estimated delivery time is usually the maximum time an item should take from ordering to delivery.
We are a UK based store and specialise in supplying to UK mainland customers.
However we will consider delivery overseas.
Please us the ‘contact us’ option to send us your requirements and we will get back to you.
Returns Policy
If you are not happy with your purchase for any reason you can return it to us and we will refund you with the amount you paid for that item. This guarantee does not include made to measure curtain poles, and blinds. Returns must be made within 30 days of the purchase date and items must be unused and in their original packaging. Fabrics must not be cut and should be in there original packaging. When we have received the goods and checked them we will credit your card (if you paid by card)
Please note
Returned items should be posted back to us or sent back by carrier. Your items have been delivered free of charge (over £50) and you will have paid on average 15% less than other stores charge. If you want us arrange the collection and use our carriers we will need to make a charge of £16.50 per parcel (the amount we get charged by the carriers)
Returns Procedure
Please contact us to let us know you are returning any items. We will need to know your order reference, the name or code of the items you are returning and the date you ordered. We will then give you the address to return the items to. If you want us arrange the collection and use our carriers we will need to take your credit card details to deduct the £16.50 per parcel (the amount we get charged by the carriers)
